![]() ![]() Select "Universal Serial Bus controllers" then double click on the Intel USB 3.0 eXtensible Host Controller device or Intel USB 3.0 Root Hub device. If not, the driver is not installed correctly. The Intel USB 3.0 eXtensible Host Controller device and Intel USB 3.0 Root Hub device should be listed and not yellow banged. Select "Universal Serial Bus controllers". Click on the "Device Manager" selection on the left. Click "Start" then right click on "Computer" button and then click on properties. Lastly, the “Setup Complete” screen appears so click “Finish” to restart your computer. When the “Setup Progress” is complete click “Next” to proceed. Review Readme File Information and click “Next” to proceed. Read License Agreement and click “Yes” to proceed. Double click the “Setup.exe” from this directory. Locate the hard drive directory where the driver files are stored with the browser or the explore feature of Windows. Save and unzip the downloadable archive. Even though other OSes might be compatible as well, we do not recommend applying this release on platforms other than the ones specified. ![]() If it has been installed, updating (overwrite-installing) may fix problems, add new functions, or expand existing ones. Ethernet Technology: Gigabit EthernetThis archive contains the files needed for installing Intel USB 3.0 driver. Wireless LAN Standard: IEEE 802.11b/g/n Graphics: NVIDIA GeForce 840M, Up to 2 GB Dedicated Display Screen Type: Active Matrix TFT Colour LCD HD Memory Card Supported: Secure Digital (SD) This is on a Window 10 Anniversary system.- Processor: Intel Core i5-4210U, 1.70 GHz Windows will then install the drivers automatically again as long as there is an internet connection. They resolved this by uninstalling their graphics driver as well as their sound drivers and then restarting the computer. Many have noted that there is an odd problem with the graphics drivers as they reported that when the graphics driver updated the USB 3 ports went dead. Change the ports and see if it works between USB 2 and USB 3 as the device you are trying to connect might need more electricity than what is on offer on the USB 2 port. As an example 100 mA in USB 2.0, and 150 mA in USB 3.0 is what would be considered a load. This cannot be changed as the ports will put out different levels of electricity. This would tell you that the device will not run on the slower ports. Remove those and see if the device you are trying to connect will work in another port. There are also normally issues with running an OTG (On The Go) adapter between the printer or USB stick between the device and the laptop port. Many printers will not work with the USB 2 port. The Acer Aspire E14 range of laptops with the USB ports as stated two are USB 3 and the other is USB 2. Some hardware do have problems between the two even though it is suppose to be backwardly compatible. Two of those ports are USB 3 while the other is a USB 2 port. Note that the E14 range of laptops had 3 USB ports. If you dont then you will need to download a generic USB driver for the E14 laptop. You can also see this article on USB port errors as well. ![]() Normally you will need to check that you have the USB drivers on your computer. Once it is uninstalled you will now have to restart the computer and let it look for the correct drivers. You will need to right-click on the device and click uninstall. You should see something like the picture below. Many times but not all times it will place the unknown connected device to the ‘other’ listing in the device manager. You will need to see if there are any yellow bubbles on the drivers. > Manage -> Device Manager -> Universal Serial Bus controllers If the USB ports are enabled on your E14 USB drive then you will need to see if there is an error in the drivers under device manager. If the ports are disabled then you will need to enable them and then click on save before you exit. ![]() When you start the laptop you will need to press F2 so that you can look into the boot system and check if your USB ports are enabled or not. You can also look at the Acer MTP Drivers on here as well as the Samsung USB Driver not installing. ![]()
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